About GoTripWay
An independent booking desk, reachable by phone
GoTripWay helps travellers research, book and manage reservations for flights, rail travel, hotels, car rental and cruises. We are not any of those companies. We are the people who compare the options, explain the conditions and stay reachable when something changes.
Who we are
A travel service, described plainly
GoTripWay operates as an independent travel service provider. That phrase has a specific meaning and it is worth being precise about it: we assist with booking and reservations, and we hold no inventory of our own. Every reservation is made with the operating provider — the airline, rail operator, hotel, rental company or cruise line — or through an authorised distribution channel.
That distinction matters to you, not just to us. It determines who holds your booking, who can change it, whose terms govern a refund, and who is answerable if a service is not delivered. We tell you at every stage which provider that is.
We are also not an airline customer service line. If you need an airline’s own support, contact that airline directly using the number on their official website or your ticket.
What we do
Six services, and the boundaries around them
Each service has its own page setting out what is included, how it works and what falls outside our scope.
Flights
Route comparison, fare rules explained, multi-city itineraries built by hand.
Read moreTrains
Passes priced honestly, compulsory reservations handled, cross-border routes assembled.
Read moreHotels
Total cost, real location, confirmed room type and a cancellation deadline in writing.
Read moreCar Rentals
Drive-away totals, excess explained rather than upsold, one-way fees quoted upfront.
Read moreCruises
Cabins chosen against the deck plan, payment dates flagged, flights built to connect.
Read moreTravel Assistance
Multi-leg trips, group coordination, entry-requirement checks and disruption support.
Read moreWhat we do not do: we are not immigration advisers and do not issue visas; we are not an insurance provider and do not sell travel insurance; we are not a tour operator and do not sell packaged tours of our own. Where you need those, we will tell you and point you to the right kind of provider.
Our approach
Four commitments that shape every call
We read the terms out loud
Fare conditions, cancellation windows, resort fees, insurance excess, mileage caps. The parts nobody reads are the parts that cost money, so we go through them with you before anything is confirmed and then send them in writing.
We say when the answer is no
Sometimes a rail pass loses to point-to-point fares. Sometimes the direct booking is cheaper than anything we can arrange. Sometimes the itinerary you want will not work. You will hear that from us, because a service that only ever agrees with you is not providing a service.
We do not invent credentials
You will not find awards, star ratings, customer counts, certifications or partner logos on this site, because we have not verified any such claim to publish. What you see described here is what the service actually is.
We put it in writing
Every quote, condition and confirmation goes to you by email. A verbal agreement about a cancellation deadline helps nobody at the point it matters.
Why travellers use our service
The trips that bring people to a phone
Self-service booking is excellent for a simple return flight. These are the situations where it stops being excellent.
- Multi-city and open-jaw itineraries that consumer search tools build badly
- Trips where several elements must connect — a flight into a cruise, a train into a car hire
- Group and family travel where everyone must arrive on the same day
- Travellers with accessibility requirements that need confirming rather than requesting
- Anyone who would rather explain a problem once to a person than navigate five provider queues
- Bookings already made elsewhere where plans have changed and options are needed quickly
Business information
How to reach us, and where we are
Phone
+1 (855) 388-3640Address
19 Washington Square N, New York, NY 10011, USAPhone assistance available 7 days a week
Have a trip in mind?
The first conversation costs nothing and commits you to nothing.